Last updated: 29.01.2026
1. Introduction
Principle Cleaning Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://principleclean.com, contact us, or use our services. It also explains your rights under UK data protection law.
We process personal data in accordance with:
The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
2. Data Controller
Data Controller:
Principle Cleaning Services Ltd
Registered address:
Principle Cleaning Services
Solar House
1-9 Romford Road
London E15 4LJ
United Kingdom
Email:
info@principleclean.com
If you have any questions about this policy or how your data is handled, you can contact us using the details above.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Information you provide to us
- Name
- Company name
- Email address
- Telephone number
- Address (if provided in enquiries or service requests)
- Details submitted via contact forms, quotation requests, or email correspondence
b) Automatically collected data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the site
- Referring website
This data is collected via cookies and analytics tools (see Section 7).
4. How We Use Your Personal Data
We use personal data for the following purposes:
- To respond to enquiries and provide quotations
- To deliver cleaning services and manage customer relationships
- To communicate with you regarding our services
- To improve our website, services, and user experience
- To comply with legal and regulatory obligations
We do not sell your personal data to third parties.
5. Legal Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you submit an enquiry or accept cookies
- Contract – where processing is necessary to provide our services
- Legitimate interests – to operate and improve our business and website
- Legal obligation – where required by law
6. Data Sharing and Third Parties
We may share your personal data with trusted third parties where necessary, including:
- IT and website hosting providers
- Analytics and performance tools (e.g. Google Analytics)
- Professional advisers (legal, accounting)
- Regulatory or law enforcement bodies, where required by law
All third parties are required to process data securely and in accordance with data protection law.
7. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Ensure the website functions correctly
- Analyse website usage and performance
- Improve user experience
For detailed information about the cookies we use and how to manage them, please see our Cookie Policy: https://principleclean.com/cookie-policy-uk/
You can manage or withdraw cookie consent at any time via the cookie banner or your browser settings.
8. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy, including:
- Enquiry data: up to [e.g. 12–24 months]
- Customer records: for the duration of the relationship and as required by law
- Financial records: in line with statutory retention requirements
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss, misuse, or alteration
- Accidental disclosure
Access to personal data is restricted to authorised personnel only.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Restrict processing of your data
- Object to processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details in Section 2.
11. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the “Last updated” date will be revised accordingly.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Email: info@principleclean.com
Company: Principle Cleaning Services Ltd