Quality
Passionate about people, quality and innovation
Our commitment to quality has been at the forefront of our business ethos since the beginning and our strong commitment to continuous improvement means that we are always pushing the bar higher.
When it comes to cleaning services, quality is often subjective. So we focus on defining client expectations and then developing metrics and KPIs, giving us clear objectives that we deliver on, and indeed often exceed.
For our leadership team, quality includes diversity of thought. As individuals, they have extensive industry experience and join Principle as leaders of their respective field. But as a group, the team regularly looks outside the industry for inspiration, thought leadership and learning. The result is early investment in technology, innovative training and development across the company and ambitious goals in sustainability and CSR.
We also ensure quality partnerships with our clients and our mutual success is a direct result of communication, collaboration and shared values.
But, on occasion, there isn’t a match, for whatever reason. And that’s ok, sometimes things just don’t work out and so we have exited contracts professionally and gracefully, doing what we can to ensure a smooth transition with the new contractors.
Our Awards
12 times Golden Service Award Winners Since 2009
Twice winners in 2018 for our contracts with 30 St Mary Axe and One New Change
2019 European Cleaning & Hygiene Award Winners
Excellence in Client/Contractor Relationships, Rising Star
2018 European Cleaning & Hygiene Award Winners
Best Use of Smart Technology Solutions, Rising Star
2016 European Cleaning & Hygiene Award Winners
Excellence in Client/Contractor Partnerships, Lifetime Achievement Award – Douglas Cooke
2019 PFM Awards
Partners in Corporate
2017 PFM Awards
Partners in Cleaning (Public Buildings)
2016 PFM Awards
Partners in Cleaning
