Quality

Passionate about people, quality and innovation 

Our commitment to quality has been at the forefront of our business ethos since the beginning and our strong commitment to continuous improvement means that we are always pushing the bar higher. 
When it comes to cleaning services, quality is often subjective. So we focus on defining client expectations and then developing metrics and KPIs, giving us clear objectives that we deliver on, and indeed often exceed. 
For our leadership team, quality includes diversity of thought. As individuals, they have extensive industry experience and join Principle as leaders of their respective field. But as a group, the team regularly looks outside the industry for inspiration, thought leadership and learning. The result is early investment in technology, innovative training and development across the company and ambitious goals in sustainability and CSR. 
We also ensure quality partnerships with our clients and our mutual success is a direct result of communication, collaboration and shared values. 

But, on occasion, there isn’t a match, for whatever reason.  And that’s ok, sometimes things just don’t work out and so we have exited contracts professionally and gracefully, doing what we can to ensure a smooth transition with the new contractors.

Our Awards

12 times Golden Service Award Winners Since 2009

Twice winners in 2018 for our contracts with 30 St Mary Axe and One New Change

2019 European Cleaning & Hygiene Award Winners

Excellence in Client/Contractor Relationships, Rising Star

2018 European Cleaning & Hygiene Award Winners

Best Use of Smart Technology Solutions, Rising Star

2016 European Cleaning & Hygiene Award Winners

Excellence in Client/Contractor Partnerships, Lifetime Achievement Award – Douglas Cooke

2019 PFM Awards

Partners in Corporate

2017 PFM Awards

Partners in Cleaning (Public Buildings)

2016 PFM Awards

Partners in Cleaning

2019 CSSA Environmental & Sustainability Award