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On 26 May over 500 professionals from the FM and cleaning industry attended this year’s Kimberly-Clark Professional Golden Service Awards ceremony, held at the InterContinental London Park Lane, where it was fantastic to see so many people and reunite as an industry again!


Created over 30 years ago, the biennial event provides the opportunity for FM companies, contract cleaners and in-house cleaning teams to showcase excellence performed under unprecedented challenges, setting the benchmark for exceptional standards. 

Judging was independently overseen by the British Institute of Cleaning Science (BICSc) and awards were presented across 19 categories. Principle was delighted to be presented with three best cleaned premises accolades:


Highly Commended: Office areas 100,000 – 300,000 sq. ft.’ for Stephenson Harwood LLP

Communication is at the heart of our team. Our team works brilliantly together and communicates with each other throughout the day and evening. They also have an excellent working relationship with Stephen Harwood’s employees and management team. 

Our team has received customer service training and we actively promote a ‘one team’ culture on site. We work collaboratively with Stephenson Harwood and their other service partners. All cleaning staff are trained in accordance with BICSc CPSS with specific training tailored towards Stephenson Harwood’s Finsbury Circus headquarters. 

“This site is very deserving of a commendation. The site houses some challenging areas to keep clean, yet the building was well maintained and cared for by all operatives.”


Winner: Office areas over 300,000 sq. ft. for The Francis Crick Institute

During the COVID-19 pandemic, the Crick stopped all non-essential science to concentrate their efforts on COVID-19 research. This meant that the facilities had to be redeveloped to support these major initiatives and our services evolved to include additional Operatives to complement the existing team at the Crick, its testing centre and vaccination centre.

Principle staff were trained to enhanced, hospital-level, Amber Clean standards by the NHS to allow them to clean the pods where the tests are carried out. This continued throughout the pandemic and is still in situ today. 

“Principle have gone above and beyond on this site in the last two years. From training staff to effectively cleaning after PCR tests and vaccinations, to celebrating their diverse workforce; their love of innovation and development for their team makes them worthy winners, the cleaning team really have been the backbone of the Francis Crick Institute.” the judges commented.



Winner: Office areas below 100,000 sq. ft. for 22 Bishopsgate

Inspired by the changing trends in the way people work and live, 22 Bishopsgate is London’s first vertical village. Its purpose is to create a place where people thrive and the vision is to be the most engaged and responsible workplace through people, technology, and excellence. 

Principle’s solution is totally aligned with this and we advocate 22BGs commitments. 

Our cleaning services are delivered to an exceptionally high standard and we perform regular cleaning audits, which are recorded online in real time via our dedicated client portal. 

We work collaboratively with 22BG and their other service partners, which helps increase response times and minimises downtime of any areas throughout this vast building.

Our cleaning teams have all received customer service training and engage in a unique, positively contributing culture. All cleaning staff receive bespoke training from a BICS assessor that is tailored and relevant to the specific needs of the building and the wide variety of finishes used throughout.

“The integration of the cleaning team with the site staff is a pleasure to see and the raised profile that the cleaning staff are provided is reflected in the standards they achieve here.” the judges commented.


 Stan Atkins – Chief Executive Officer, BICSc said: 

“The quality of the entries in this edition of the Golden Service Awards was higher and more extraordinary than ever before. Innovation, the environment, employee wellbeing and not surprisingly, flexibility, lead the agenda.  Despite the challenges of the pandemic there was a huge amount of focus on staff welfare, mental health and diversity demonstrating that the evolution of the industry was not halted, but boosted, during the last two years of never before seen challenges.”


A huge congratulations to our team and clients, and to all winners and finalists! We feel very proud to be a part of such an incredible industry.